Terms of Sale
Product specifications are defined within the quotation and invoice associated with each transaction.
Unless otherwise stated on your invoice, our payment terms are prepayment and payment in full must be received before products will be manufactured and shipped.
Advanced Epi guarantees that shipped products will meet the specifications given in the quotation for each transaction and within the boundaries defined by any certificate of conformance associated with each product or group of products included with the delivery.
If a product does not meet specification, a customer may return the faulty product to Advanced Epi along with evidence that the specification is not met with data acquired through the same characterisation techniques and processes used by Advanced Epi. We will notify you of receipt of the product and carry out an inspection. If the product is found not to meet specification as defined in the quotation or certificate of conformance then customers will have the right to either a full refund (including all delivery charges) or replacement products.
Advanced Epi's returns policy only applies to faulty products and can only be redeemed by the original customer.
Delivery methods and timescales are defined in the quotation and invoice for each transaction. If you are purchasing products from outside of the EU, an export licence may be required to complete the transaction. Any additional costs and time this process introduces will be discussed with you prior to payment and be stated within the quotation and/or invoice.
In the unlikely event that Advanced Epi are unable to fulfil an order within the timescale specified in the invoice, customers will have the option to a full refund.
These terms are governed in accordance with English law.